Contact information
Contact Information Policy
At MBCosplay, we are committed to providing excellent customer service and support. If you have any questions regarding your order, products, shipping, returns, or general enquiries, please contact us using the details below.
Customer Support
Email: MBCosplay.shop@gmail.com
Our customer support team aims to respond to all enquiries within 1–3 business days. Response times may be longer during busy periods, weekends, or public holidays.
Before Contacting Us
To help us assist you as quickly as possible, please include:
- Your full name
- Order number (if applicable)
- A clear description of your enquiry
- Photographs of any issues relating to damaged, defective, or incorrect items
Order Updates
Once an order has been processed, customers will receive shipping and tracking updates via the email address provided at checkout.
Please ensure your contact information is entered correctly when placing an order. MBCosplay is not responsible for delays caused by incorrect customer details.
Business Address
MBCosplay
37 Tennyson Road
Gillingham, Kent
ME7 5QD
United Kingdom
Customer Conduct
We are committed to treating all customers with respect and ask that communications remain polite and respectful. We reserve the right to refuse service in cases of abusive, threatening, or inappropriate behaviour.
Thank you for choosing MBCosplay. We appreciate your support and look forward to assisting you.