Shipping & Delivery policy

Shipping & Delivery

Thank you for shopping with MBCosplay! 

We work with a network of trusted suppliers to bring you a wide range of high-quality cosplay products. As a result, processing and delivery times may vary depending on the item you purchase.

Please check the product description on each individual listing before placing your order, as it contains the estimated processing and delivery timeframe specific to that product.

By placing an order, you confirm that you have read and accepted the shipping information provided on the relevant product page.


Order Processing

Each product has its own estimated processing time, which is displayed on the product page.

Processing begins once your order has been placed and payment has been successfully received.

Please note that processing times do not include shipping or delivery time.


Delivery

Estimated delivery times are provided on each individual product page.

While we aim to deliver all orders within the estimated timeframe, delays can occasionally occur due to factors outside our control, including:

  • Customs clearance
  • Carrier delays
  • Severe weather
  • Public holidays
  • Peak shopping periods
  • Other unforeseen logistical circumstances

Delivery estimates are provided as a guide and are not guaranteed.


Tracking

All orders include tracking.

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information.

Please allow up to 72 hours for tracking updates to appear after dispatch.


Multiple Shipments

If your order contains multiple items, they may be shipped separately.

This is because products may be dispatched from different fulfilment centres or suppliers.

Where applicable, you’ll receive separate tracking information for each shipment.


Customs & Import Charges

For international orders, your local customs authority may apply import duties, taxes, VAT or handling fees.

Any such charges are determined by your country’s customs regulations and are the responsibility of the customer.

MBCosplay has no control over these charges and cannot predict their amount.


Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

MBCosplay cannot be responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout.


Lost or Delayed Parcels

If your parcel appears significantly delayed, please contact us and we’ll be happy to assist by investigating the shipment with the carrier where possible.


Contact Us

If you have any questions about your order or shipping, we’re always happy to help.

📧 MBCosplay.shop@gmail.com

🌐 mbcosplay.shop

📸 Instagram: @mbcosplay.shop