Refund policy

Returns & Refunds Policy

At MBCosplay, we are committed to providing high-quality products and excellent customer service. If you experience an issue with your order, please contact us and we’ll be happy to help.

Customer Sizing Responsibility

Please measure yourself carefully and compare your measurements with the size guide provided on each product page before placing your order.

As sizing varies between manufacturers and costume designs, we recommend selecting your size based on your body measurements rather than your usual clothing size to achieve the best fit.

Return Requests

Return requests must be submitted within 14 days of receiving your order.

To return an item, simply email hello@mbcosplay.shop with your order number and reason for return.

Customers are responsible for arranging and paying the full cost of return postage for all non-fault returns, including returns due to sizing, fit, change of mind or personal preference. MBCosplay does not provide prepaid return labels for these returns.

We will provide you with the return address and return instructions.

Depending on the reason for the return, we may request photographs or measurements to help us assess the request.

Please do not return an item before receiving return instructions from MBCosplay.

Return Eligibility

To be eligible for a return, items must be:

• Unused and unworn, other than reasonable handling necessary to inspect the item
• In their original condition
• Returned with all original packaging, tags and accessories
• Free from damage, stains, odours, pet hair, makeup or alterations

Where permitted by applicable consumer law, a deduction may be made from a refund where handling beyond what is reasonably necessary to inspect an item has resulted in a reduction in its value.

Your statutory consumer rights are not affected.

Non-Returnable Items

For hygiene, safety and product integrity reasons, the following items may not be eligible for return, subject to applicable consumer law:

• Lingerie and intimate items where applicable hygiene seals have been broken
• Hosiery where applicable hygiene seals have been broken
• Sealed hygiene-sensitive items once the seal has been broken
• Custom-made or personalised items
• Other products that are legally exempt from cancellation rights

This does not affect your statutory rights where an item is faulty, damaged, not as described or incorrect.

Sizing & Fit

Please review all size charts, measurements and product information carefully before placing your order.

Customers are responsible for selecting the appropriate size before completing their purchase.

Items returned because of incorrect size selection, fit, personal preference or change of mind are not considered faulty.

Where a customer reports that an item does not correspond with the measurements provided on the product listing, we may request photographic measurement evidence before assessing the claim.

We strongly recommend checking all measurements carefully before ordering, as cosplay costumes, footwear, wigs and clothing may differ from standard UK, EU and US sizing.

Return Shipping

The customer is responsible for arranging and paying the full cost of return postage for all non-fault returns.

This includes returns for:

• Incorrect size selection
• Fit issues
• Change of mind
• Personal preference
• Ordering the wrong item or variant
• Other non-fault reasons

MBCosplay does not cover, reimburse or provide prepaid postage for non-fault returns.

All returns must be sent using a tracked postal or courier service. The customer must retain their postage receipt and tracking information until the return and refund have been completed.

The customer is responsible for ensuring the item is securely packaged and successfully reaches the return address provided by MBCosplay.

MBCosplay cannot accept responsibility for returned parcels that are lost, misdirected or damaged during return transit.

Where an item is faulty, damaged, incorrect or otherwise not in conformity with the order, return costs will be handled in accordance with applicable consumer law.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Where a refund is due, it will be processed to your original payment method. Please allow approximately 5–10 business days for your payment provider to process the refund after it has been issued.

Return postage paid by the customer for a non-fault return is not refundable.

Original delivery charges will be refunded where required by applicable consumer law. Where a customer selected a delivery method more expensive than our standard delivery option, any additional delivery cost may not be refundable where permitted by law.

Damaged, Defective, Missing or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, incomplete or incorrect.

Where possible, please include photographs of the item, packaging, shipping label and the reported issue so we can investigate it.

Contact Us

To request a return, simply email:

📧 hello@mbcosplay.shop

Please remember that customers are responsible for arranging and paying return postage for non-fault returns.