Refund policy

Returns & Refunds Policy

At MBCosplay, we are committed to providing high-quality products and excellent customer service. If you experience an issue with your order, please contact us and we will be happy to assist.

Return Requests

Return requests must be submitted within 14 days of receiving your order.

To request a return, please contact us at MBCosplay.shop@gmail.com with your order number and details of your request.

Return Eligibility

To be eligible for a return, items must be:

• Unused and unworn
• In their original condition
• Returned with all original packaging, tags, and accessories
• Free from damage, stains, odours, pet hair, makeup, or alterations

Returns that do not meet these conditions may be refused.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are non-returnable unless they arrive damaged, defective, or incorrect:

• Lingerie and intimate items
• Hosiery
• Opened or worn bodysuits
• Custom-made or personalised items
• Any item specifically marked as non-returnable on the product page

Sizing & Fit

Please review all size charts, measurements, and product information carefully before placing your order. Sizes may vary between manufacturers and countries.

Customers are responsible for selecting the correct size before completing their purchase.

Items returned due to incorrect size selection, fit issues, personal preference, change of mind, or colour variations caused by screen settings are not considered faulty.

Where customers are entitled to return an item under applicable consumer protection laws, the item must be returned in accordance with this Returns & Refunds Policy and in its original, unused condition.

Return shipping costs for size-related returns, fit issues, and change-of-mind returns are the responsibility of the customer.

We strongly recommend checking all measurements carefully before ordering, as cosplay costumes, footwear, wigs, and clothing may differ from standard UK, EU, or US sizing.

Return Shipping

Customers are responsible for all return shipping costs unless the item received is damaged, defective, or incorrect.

We strongly recommend using a tracked shipping service, as MBCosplay cannot be held responsible for returns lost or damaged during transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or required by applicable consumer law.

Damaged, Defective, Missing, or Incorrect Items

We ask customers to report damaged, defective, missing, or incorrect items within 48 hours of delivery wherever possible.

Please provide:

• Clear photographs of the item
• Photographs of the packaging
• A photograph of the shipping label
• A description of the issue

Failure to provide sufficient evidence may affect our ability to investigate and process your claim.

Contact Us

For returns, support, or general enquiries, please contact:

📧 MBCosplay.shop@gmail.com