Returns & Refunds policy
Returns & Refunds Policy
At MBCosplay, we are committed to providing high-quality products and excellent customer service. If you experience an issue with your order, please contact us and we’ll be happy to help.
Customer Sizing Responsibility
Please measure yourself carefully and compare your measurements with the size guide provided on each product page before placing your order.
As sizing varies between manufacturers and costume designs, we recommend selecting your size based on your body measurements rather than your usual clothing size to achieve the best fit.
Return Requests
Return requests must be submitted within 14 days of receiving your order.
To request a return, please contact us at MBCosplay.shop@gmail.com with your order number and details of your request.
Return Eligibility
To be eligible for a return, items must be:
- Unused and unworn
- In their original condition
- Returned with all original packaging, tags and accessories
- Free from damage, stains, odours, pet hair, makeup or alterations
Returns that do not meet these conditions may be refused.
Non-Returnable Items
For hygiene, safety and product integrity reasons, the following items cannot be returned unless they arrive damaged, defective or incorrect:
- Lingerie and intimate items
- Hosiery
- Opened or worn bodysuits
- Custom-made or personalised items
- Any item clearly marked as non-returnable on the product page
Sizing & Fit
Please review all size charts, measurements and product information carefully before placing your order.
Customers are responsible for selecting the correct size before completing their purchase.
Items returned due to incorrect size selection, fit issues, personal preference, change of mind or colour variations caused by different screen settings are not considered faulty.
Where a return is accepted, the item must be returned in accordance with this Returns & Refunds Policy and in its original, unused condition.
We strongly recommend checking all measurements carefully before ordering, as cosplay costumes, footwear, wigs and clothing may differ from standard UK, EU and US sizing.
Return Shipping
Once your return request has been approved, we will provide instructions on how to return your item.
Where an item is damaged, defective or incorrect, we will work with you to resolve the issue as quickly as possible.
For all returns, we recommend using a tracked delivery service, as MBCosplay cannot be responsible for items lost or damaged during return transit.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Original shipping charges are non-refundable unless the return results from our error or where required under applicable consumer law.
Damaged, Defective, Missing or Incorrect Items
Please report any damaged, defective, missing or incorrect items within 48 hours of delivery where possible.
Please include:
- Clear photographs of the item
- Photographs of the packaging
- A photograph of the shipping label
- A description of the issue
Providing this information helps us investigate and resolve your claim as quickly as possible.
Contact Us
For returns, support or general enquiries, please contact us: